Compare / ServiceTitan
Tandem and ServiceTitan: a price you read, or one you request.
Our reading: ServiceTitan is aimed at bigger operations than Tandem is. If you're a large shop, it may well be the better fit. Here is how the two differ on price, receptionist and switching, dated and linked.
- Cost
- It lists no prices; you request pricing, quoted per technician in three packages. Tandem's are on the pricing page.
- Fit
- Our reading: it's aimed at larger operations, since its own pages list enterprise and franchise segments. Tandem isn't built for those.
- Switching
- Tandem's importer has no ServiceTitan columns built in, so it matches an .xlsx export by common header names. The steps are below.
Read this first. Housecall Pro, Jobber and ServiceTitan are trademarks of their owners, and Tandem isn't affiliated with any of them. Everything about them is what their own pages said on Oct 1, 2026. Prices and features change, so check the source. How we keep these fair
Who each one suits
ServiceTitan may suit you if
- You run a large or multi-department operation. Its site lists inventory, accounting, reporting and more than 70 pre-built integrations, with segments for commercial, enterprise and franchise. Tandem isn't built for that scale.As published on Oct 1, 2026: servicetitan.com
- You're comfortable with a demo-and-quote process. Pricing is by request, per technician, in three packages.As published on Oct 1, 2026: servicetitan.com/pricing
Tandem may suit you if
- You're an owner-led shop and want to read the price on the page, with no demo call needed.
- You're the dispatcher, the bookkeeper and often the lead tech, and want a tool that keeps up without a project to set it up.
- You'd like the receptionist's limits written down before you pay for it.
Side by side, as of Oct 1, 2026
Each ServiceTitan row is what its own page said on Oct 1, 2026, with the link. Prices change, so check the source before you decide.
| What we compared | Tandem | ServiceTitan |
|---|---|---|
| Pricing transparencyCan you read the price without talking to sales? | Solo $59, Crew $149, Level $299 a month. Extra people and receptionist minutes are priced too, all on the pricing page. | No prices on the page. It describes per-technician pricing in three packages, Starter, Essentials and The Works, and asks you to request pricing.As published on Oct 1, 2026. Source: servicetitan.com/pricing |
| AI receptionist and published limitsWhat does it do, and what does the vendor say it can't? | The AI receptionist is on Level: 1,000 minutes a month included, then $0.29 a minute. What it can do, what it can't (it can't change a price, take a payment or issue a refund) and how to turn it off are on Control and guardrails. | What the page says. Its AI Virtual Agent is listed among its “Pro” products, and the page offers a live demo call. It says you set the job types the agent can and can't book, and that it hands off to a person when one is needed.What we didn't find. We didn't find a price, or a full list of what it can't do.As published on Oct 1, 2026. Source: servicetitan.com/features/pro/virtual-agent |
| Trial termsWhat do you get before you pay? | Early access: we set your shop up with you. | We didn't find a free trial on its pricing page. It offers a free demo.As published on Oct 1, 2026. Source: servicetitan.com/pricing |
| Who it's aimed atHow big a shop is it built for? | Built for owner-led HVAC, plumbing and electrical shops, where the owner is often the dispatcher and the bookkeeper too. | Its About page describes software for commercial and residential trades and lists enterprise and franchise solutions. Its pricing page says per-technician pricing fits a business “at any size”. Whether that suits a shop your size is our reading, not theirs: the enterprise and franchise segments are things Tandem isn't built for.As published on Oct 1, 2026. Source: servicetitan.com/about, servicetitan.com/pricing |
Switching from ServiceTitan
Tandem's importer doesn't have ServiceTitan's columns built in. It reads any CSV or Excel file and matches columns by common header names, and you can fix any match by hand.
1. Export from ServiceTitan
- Customers: choose Search, then Customers with no filters, press the Expand icon and pick Export to Excel (.xlsx). The file downloads. help.servicetitan.com: exporting a list of customers to Excel
- Anything else: run the report, press Export above the results and choose XLSX (PDF is the other option; CSV isn't listed). help.servicetitan.com: run, filter and export reports
We haven't checked which ServiceTitan reports hold your price book, jobs, estimates, invoices and payments, so we don't name them.
2. Upload under Settings → Import
It's on every plan. Tandem matches what it recognizes and asks you about the rest. Every row is shown before anything is saved, with duplicates found by phone or email: skip them, merge them or add them anyway. You can undo an import while its records are untouched. Importing only reads the files you export; it doesn't connect to ServiceTitan or change anything there.
What Tandem reads
- Customers: name, company, email, mobile and other phones, service and billing addresses, tags, notes, lead source, the date they were added and the old app's customer ID.
- Price book: name, description, category, price, cost and whether it's taxable.
- History: jobs, estimates, invoices and payments, each as its own file, matched to the customer by the old customer ID, else email, mobile or a unique name. Each keeps its dates, amounts and old number.
- CSV and Excel (.xlsx) files. If an Excel workbook has several sheets, you choose which one.
What it doesn't bring over yet
- Customer equipment (a unit's model, serial number and warranty). Add it in the app.
- A second service address on one customer. A customer with two properties comes as two rows, which are matched and merged.
- Line items in a cell we can't read. They come over as one line with the subtotal.
What importing won't do. It never texts, emails or charges your customers, and nobody is opted in to marketing unless your file says they agreed. Questions about a file? The FAQ covers switching.
Export steps from ServiceTitan's help pages, checked Oct 1, 2026. Last reviewed Oct 1, 2026. Help pages change; if one moved, tell us at Contact.
What Tandem doesn't do yet
Consumer financing, Tap to Pay on the phone, a QuickBooks sync, Reserve with Google and Spanish screens and calls aren't built yet. The full list, kept current, is on the changelog.
More comparisons: Housecall Pro, Jobber. All comparisons.