Illustrative photo
For HVAC, plumbing and electrical shops
Field service software for owner-led HVAC, plumbing and electrical shops.
Field service software for trade shops
Three questions, no email. You get an estimate with every assumption on the screen.
Your shop's leak check
Meanwhile, at a sample shop
Sample day at Wight HVAC (demo data)
The receptionist is on the Level plan. Follow-ups and reminders are on Crew and Level.
Tandem is field service software for owner-led HVAC, plumbing and electrical shops. Field and office, in tandem. Or start your 14-day trial
Who it's for
Illustrative photos
The office that keeps going
Tandem answers calls and texts, chases estimates and reminds people to pay. You set the rules. You can turn any of it off.
The receptionist picks up, takes the details and checks your open times. The job lands on the board. If you'd rather it only take details, set booking to request and your office confirms. It can't change a price, write an estimate, take a payment or issue a refund. You write its rules.
At 9:12 p.m. Ahsoka Tano calls to ask for a quote on replacing her 22-year-old furnace. The receptionist offers tomorrow between eight and ten, books it, and the diagnostic visit shows on tomorrow's board with the lead logged in the Inbox.
On LevelSend an estimate and Tandem follows up for you. It texts the approve link on day 2 and emails on day 7. It stops the moment the customer decides. You choose which automations run.
Estimate 1007 for Han Solo, $800.65, goes out on day 0. A text follows on day 2 and an email on day 7. Han approves and signs, and nothing more is sent.
On Crew and LevelOverdue invoices get a reminder on the days you pick. The customer pays from the link, by card or bank transfer, and the invoice marks itself paid.
Dex's Diner owes $874.16. On day 7 a reminder text goes out with a pay link. Dex opens it, adds a 15% tip of $131.12, pays by card, and the invoice is marked paid with a receipt sent.
Every planSample day at Wight HVAC (demo data). The receptionist is on the Level plan. Follow-ups and reminders are on Crew and Level.
One job, start to finish
Six screens from the real product, with demo data. Scroll and watch the job move.
The call
The receptionist answers, takes the details and checks your open times.
Inbox, Calls tab: the receptionist greets a caller for Wight HVAC, the caller says the air conditioner runs but does not cool, and the receptionist books tomorrow at 8:00 AM with Anakin.
Booked
The job lands in the right tech's lane. Drag it if you'd put it somewhere else.
The dispatch board: Han Solo's job moves from the To schedule tray into Anakin Skywalker's lane at 8:00 AM, next to the other technicians' jobs.
On my way
Your tech heads out and the customer gets a text with an arrival time and a live map.
A customer's phone: 'Anakin is on the way. Arriving around 8:12 AM (about 20 min)' above a map with the technician's route to the house.
On site
With no signal the tech app saves what they do and sends it, in order, when the phone is back online.
The tech app on a job with no signal: a banner reads 'Offline, 2 changes waiting', the job's new status is already showing, and when the phone is back online both changes are marked sent.
Good, better, best
Options from your price book, on the customer's phone. They choose one and sign with a finger.
A customer's phone showing an estimate with three options, Good (leak repair and recharge, $800.65), Better (a 3-ton heat pump) and Best, and the customer approving the first.
Paid
The customer pays by card or bank transfer, adds a tip if they want and gets a receipt.
A customer's phone showing an invoice for $800.65 with tip choices (no tip, 10, 15 or 20 percent) and Pay by card; after the tap it reads 'Paid in full, thank you'.
That's one job. Here's everything else that runs your day.
Sample day at Wight HVAC (demo data). Plan tags show which plan has each step.
Everything that runs your day
The full list is on the features page. These are the six owners ask about first, shown on a sample day at Wight HVAC (demo data).
Leads
Web forms, calls, texts and your booking page land on one board, matched to the customer when we can tell who it is.
A lead card for Bodhi Rook, a furnace that won't stay lit worth $400, is dragged across the pipeline from New to Quoted to Won.
Receptionist
Picks up, answers questions, books open times and logs the lead. Hands over to your office when a person should.
A call transcript: the receptionist greets Bodhi Rook, hears that the furnace won't stay lit, offers tomorrow between 9 and 11, and books it.
Scheduling
Put jobs in a tech's lane, or let Auto-schedule pick the tech and time by skills, drive time and workload. It shows its reasons.
The dispatch board: a furnace job slides from the To schedule tray into Kanan's lane at 10 AM, with no clash.
On my way
A text with a live map and an arrival time, on any phone. Nothing for the customer to install.
A map with a technician's dot moving along the route to the customer's address while the minutes left count down, ending on Arrived.
Follow-ups
Estimate follow-ups, review requests and text-backs to new leads come ready-made, written out step by step. You switch each on.
The Estimate follow-up automation is on: after an estimate is sent, a text goes out on day 2 and shows as delivered, and an email follows on day 7.
Estimates and payments
Good, better, best on the customer's phone, signed with a finger. Then card or bank transfer from a link, tip included, receipt sent.
The customer picks the Good option for $800.65, signs with a finger, then pays $920.75 including a 15 percent tip by card; the button turns to Paid and a receipt is sent.
You set the rules
Who can do what. What the receptionist may say. Which follow-ups go out. Every change has a name on it.
Roles
Owner, admin, dispatcher, office and technician roles, or build your own. Technicians see only the jobs assigned to them.
A role switch cycles through Owner, a custom Office lead role and Technician, and a list of what each can see changes with it: a technician sees only their own jobs and customers.
The receptionist's limits
Look up a caller, check open times, book one, log a lead, take a callback, hand the call to your office. It can't change a price, take a payment or issue a refund.
Two lists: the receptionist can look up a caller, check open times, book a visit, take a callback request and hand the call to your office; it can't change a price, write an estimate or invoice, take a payment or issue a refund.
Automation
Estimate follow-up, review requests and speed-to-lead texts come ready-made. You switch each one on or off.
Three ready-made automations with switches: Estimate follow-up and Review request are switched on and running; Speed to lead is off and sends nothing.
The trail
Each change records who made it: a person, an integration, the receptionist, the system or a customer.
An activity trail with five lines, each showing who acted, whether a person, the receptionist, the system or a customer, what changed and when.
Not built yet: approval cards and an undo button for what the receptionist does. Until then, the limits above are the guardrails, and the off switch is yours. How control works
Switching
Bring your customers over. Keep your old tool running while you try Tandem on real jobs.
Export customers and your price book as CSV from Housecall Pro or Jobber, then past jobs, estimates, invoices and payments the same way. We show you every row before anything is saved. Importing never texts, emails or charges your customers.
Every plan
The trial needs no card, so you can put real jobs through Tandem next to your current software before you decide.
Every plan includes a website you edit on the page. If a website is all you want, it's free.
Pricing
Pick by team size. Every plan starts with 14 days and no card. Pay yearly and get two months free.
$59 a month
For the owner-operator. 1 person included, then $39 a month for each extra person.
$149 a month
For a growing team. 5 people included, then $29 a month for each extra person.
$299 a month
For a shop with an office to run. 15 people included, then $25 a month for each extra person. The receptionist's 1,000 minutes a month included, then $0.29 a minute.
Seats and receptionist minutes cost extra where they do. The pricing page shows the math for a 3, 5 and 8-person shop.
Need something custom? Enterprise: talk to us.
Prices in US dollars. Stripe's card fees apply on customer payments. Tandem adds no fee.
You get 14 days with everything in the plan you pick, and you don't need a card to start. If you don't choose, your trial is on Crew.
If you don't subscribe, your account drops to the Free plan. You can still sign in, see everything you had, and keep your free website. Jobs, scheduling, estimates, invoicing and payments stop until you subscribe in Settings → Plan & billing, and you're charged then. Nothing is charged unless you add a card.
It's on the Level plan. It answers your business line and your texts when you can't. It can look up the caller, answer questions about their appointment or invoice, check your open times and book one, log a new lead, take a callback request, cancel a visit the customer asks to cancel, and hand the call to your office when a person should take it. It speaks English only. Every call and transcript lands in your Inbox.
It needs a business phone number connected through Tandem, and you can turn it off at any time. Level includes 1,000 AI minutes a month, then $0.29 a minute.
Yes. Export your customer list and price book from Housecall Pro or Jobber as CSV or Excel files and import them under Settings → Import, on every plan. We recognize both apps' columns, show you every row before anything is saved, and check for customers you already have (skip them, merge them or add them anyway). Then bring over past jobs, estimates, invoices and payments the same way. Each is matched to its customer and keeps its dates, amounts and old number. Importing never texts, emails or charges your customers, and nobody is opted in to marketing unless your file says they agreed.
Not yet: consumer financing, Reserve with Google, Tap to Pay on the phone, a QuickBooks sync, Spanish screens or Spanish calls, Google reviews shown on your website, approval cards and an undo button for what the receptionist does, and moving your existing business number in from inside the app. Customers, your price book and your job, estimate, invoice and payment history do come over from spreadsheet exports (see Switching). We'd rather tell you now than have you find out on a job.
14 days. No card needed. Your customers and records are yours.
